If you’re a part-time resident or frequent traveler typically gone for 30+ days, but no more than six months at a time, you can temporarily hold your RS Fiber services with our Seasonal Billing Program. This program will help reduce your monthly costs in addition to keeping your services ready for activation upon your return.
Our Winter seasonal billing period runs from November 1st–April 30th. During this time, you can choose to either downgrade or suspend your RS Fiber services.
Whether you choose to downgrade or suspend services, the following will apply:
- There is no need to return any equipment.
- Your rsfiber.net email address will remain active.
- Keeping your account active means all your customer information remains intact.
- There is no need to re-establish auto-pay or paperless billing through SmartHub.
- There is an additional charge of 50% of your line rate to place your phone number on seasonal hold should you choose to disconnect it while you are away.
- If you return before May 1st, services can be activated. Call Customer Care a week before you return to reactivate your services. Downgrade or suspend options cannot be extended past May 1st.
- Suspended services will automatically resume May 1st at current market rate.
-Rates listed are available to residential and business customers in the RS Fiber service areas. Maximum seasonal status duration is 6 consecutive months or 6 months within any calendar year; minimum is 30 consecutive days. Customer must contact RS Fiber to reactivate service. Failure to reactivate service before 6-month maximum will result in current market rate pricing. Seasonal prices do not include applicable fees, taxes, or surcharges. Other conditions may apply. Rates effective 11/01/19.
