Seasonal Billing Program

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Seasonal Billing Program

Seasonal Billing Program

If you’re a part-time resident or frequent traveler typically gone for 30+ days, but no more than six months at a time, you can temporarily hold your RS Fiber services with our Seasonal Billing Program. This program will help reduce your monthly costs in addition to keeping your services ready for activation upon your return.

  • Our Summer seasonal billing period runs from June 1st–September 30th.
  • Our Winter seasonal billing period runs from November 1st–April 30th.

During these times, you can choose to either downgrade or suspend your RS Fiber services by filling out the Seasonal Billing Program Agreement form.

Whether you choose to downgrade or suspend services, the following will apply:

  • There is no need to return any equipment.
  • Your rsfiber.coop email address will remain active.
  • Keeping your account active means all your customer information remains intact.
  • There is no need to re-establish auto-pay or paperless billing through SmartHub.
  • There is an additional charge of 50% of your line rate to place your phone number on seasonal hold should you choose to disconnect it while you are away.
  • If you return before May 1st (Winter) or October 1st (Summer), services can be activated. Call Customer Care a week before you return to reactivate your services. Downgrade or suspend options cannot be extended past May 1st (Winter) or October 1st (Summer).
  • Suspended services will automatically resume May 1st (Winter) or October 1st (Summer) at current market rate.
  • Suspended inactive TV or Internet service will be reduced to the seasonal rate of $19/month. This charge covers the cost of keeping inactive equipment in your home and ready for activation upon your return.
  • Active equipment and services will continue billing at current market rate.
  • Prior to departure, you will have the option to sign-up for new pricing or schedule your services to resume at ala carte rates.
  • Any promotional pricing, if applicable, upon departure will be discontinued.
  • If you choose this option, all of your services will be suspended. For just $19/month, you can keep the equipment in your home; this will also allow you to keep your current promotional pricing*.

*If you are a subscriber of current promotional pricing, your promotional discounts will resume upon your service reactivation. If your promotional pricing is not eligible, prior to departure, you will have the option to sign-up for new pricing or schedule your services to resume at ala carte rates.

  • If you choose this option, your TV service will be suspended. For just $39/month, you can keep the equipment in your home and your Internet service active; this will also allow you to keep your current promotional pricing*.
  • Your Internet service will remain active at your current speed.

*If you are a subscriber of current promotional pricing, your promotional discounts will resume upon your service reactivation. If your promotional pricing is not eligible, prior to departure, you will have the option to sign-up for new pricing or schedule your services to resume at ala carte rates.

Please contact our Customer Care Team at (800) 628-1754 and we’ll be happy to review the program options with you.

After you have selected the option that is right for you, completion of the Seasonal Billing Program Agreement Form is required. This can be done in person at one of our local RS Fiber offices or submitted online.

That’s it. Now enjoy your vacation and leave the rest to us!

-Rates listed are available to residential and business customers in the RS Fiber service areas. Maximum seasonal status duration is 6 consecutive months or 6 months within any calendar year; minimum is 30 consecutive days. Subscriber can only participate in Seasonal Billing Program 1 season per calendar year. Customer must contact RS Fiber to reactivate service. Failure to reactivate service before 6-month maximum will result in current market rate pricing. Seasonal prices do not include applicable fees, taxes, or surcharges. Service reconnection will not take place over the weekend. Other conditions may apply. Rates effective 11/01/20.

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