Seasonal Billing Program

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Seasonal Billing Program

RS Fiber makes it easy to put your services on “seasonal hold” while you’re away.

If you’re a part-time resident or frequent traveler typically gone for 30+ days, but no more than 6 months at a time, you can “hold” your RS Fiber services at a reduced rate, with our Seasonal Billing Program.

  • There are no reconnection fees upon your return.
  • Services can be restored without a technician visit.
  • Equipment can be kept in your home without having to be returned.
  • You can keep your current home phone number.
  • You can keep your current @rsfiber.coop email address.
  • Your RS Fiber account information remains intact.
  • There is no need to re-establish auto-pay or paperless billing through SmartHub.

Service Pricing

Service Service Status Monthly Charge
Internet* Seasonal Speed (20 Mbps) $25
TV** Seasonal Suspend $15
Phone Seasonal Suspend 50% of Local Service line rate
*Router rental, mesh units, and/or feature add-ons will be billed monthly at full price. **HBC+ Video service and RS Fiber TV2-Go will be suspended while on the Seasonal Billing Program.

Seasonal Billing Periods

Summer
  • Runs from June 1st–September 30th
  • Services automatically resume October 1st
  • If you plan to return before October 1st, call Customer Care a week before you return to reactivate your service(s).
Winter
  • Runs from November 1st–April 30th
  • Services automatically resume May 1st
  • If you plan to return before May 1st, call Customer Care a week before you return to reactivate your service(s).

Get Started

Please contact our Customer Care Team at (800) 628-1754 to review the program options.

After you have selected the option that is right for you, completion of the “Seasonal Billing Program Agreement” form is required. This can be done in-person at one of our local RS Fiber offices or submitted online.

That’s it—now enjoy your vacation and leave the rest to us!

FAQs

The Seasonal Billing Program allows you to temporarily downgrade your RS Fiber Internet service and suspend your TV and/or Phone services for an extended period—at a reduced rate.

  • Internet service moves to a seasonal speed of 20 Mbps. Having an Internet connection is important for those with security cameras, smart home devices, house sitters, and more.
  • TV and Phone services are suspended.

When you enroll in the Seasonal Billing Program, there is no need to return any equipment and there are no reconnection fees or technician visits required upon your return.

Enrollment also allows you to keep your current @rsfiber.coop email address, your current SmartHub online billing account, and your current landline phone number.

Our goal is to make your departure and return easy, convenient, and hassle-free.

No. You can only enroll in one of the seasonal periods per year.

Enrollment in the Seasonal Billing Program requires you to enable autopay through SmartHub, our online billing and payment system.

Creating a SmartHub account is quick, easy, and free, and autopay ensures payments are made on time.

Your statements will continue to be delivered to you via your preferred selection—whether that be paperless or printed.

Learn more about SmartHub

No. Enrollment in the Seasonal Billing Program requires you to complete the “Seasonal Billing Program Agreement” form in which you will indicate your date of return.

On the indicated date of return, your service will be reactivated to your subscribed services and service levels prior to departure. For example, if you subscribed to 600 Mbps Internet and Expanded Digital TV prior to your departure, upon return you will have 600 Mbps Internet and Expanded Digital TV.

Should you return ahead of date indicated on form, please contact your local Customer Care Team.

No. When you enroll in the Seasonal Billing Program, you are moved from your current pricing structure to a seasonal pricing structure that does not include promotional discounts. At that time, you forfeit all promotional discounts for the remainder of your promotional period.

Upon return, we encourage you to contact your local Customer Care Team to review current pricing structures and promotions that may be available to you.

Yes. However, there are caveats to this. The Seasonal Billing Program requires you to be actively enrolled for a minimum of 30 days and any stop and restart periods must exist within one selected seasonal billing period.

In addition, if you choose to stop enrollment and then restart enrollment, the “Seasonal Billing Program Agreement” form must be completed for each consecutive departure.

RS Fiber billing cycles run from the 2nd of a month to the 1st of the next month. RS Fiber billing cycles are also billed one month in advance.

If services are activated any time after the 2nd of a month, but before the 1st of the coming month, those days will appear on your first bill—in addition to the coming month’s (month in advance) that you are billed for. This is known as “proration” or “prorated billing”.

-Seasonal prices listed do not include applicable equipment, fees, taxes, or surcharges. Speeds listed are maximum wired speeds. Many factors affect speed. Actual speed may vary. Internet speed is not guaranteed as networking, wiring, and devices may impact performance. Some restrictions may apply. Rates effective 11/01/23. Rates listed are available to residential and business customers, excluding bulk accounts, in the RS Fiber service areas. Maximum seasonal status duration is 6 consecutive months; minimum is 30 consecutive days. Subscriber can only participate in 1 Seasonal Billing Program Period per calendar year. Service reconnection will only take place during normal business hours, M–F. 

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