Toll Fraud Policy

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Toll Fraud Policy

Toll Fraud
Fraud is the theft of long-distance service. It typically occurs when a party gains remote access to the Customer’s PBX or Key System located at the Customer’s premises. Toll fraud may also occur through unauthorized use of the Customer’s calling cards.

Customers should immediately notify RS Fiber Cooperative (RS Fiber) of suspected Toll Fraud by calling RS Fiber Customer Care at (800) 628-1754. Be prepared to identify the means by which the fraud occurred, if known, and any modifications made to Customer Premise Equipment (CPE) in an attempt to stop the Toll Fraud. Upon notice, RS Fiber will investigate any suspected Toll Fraud, and may block, suspend, or otherwise limit the ability of the Service to prevent continued Toll Fraud. Customer agrees to cooperate with RS Fiber in the investigation and if necessary the reporting of such incidents to the appropriate Field Office of the Federal Bureau of Investigation. Customer agrees to provide RS Fiber with such information and documentation as requested, including any reports, testimony or affidavits submitted to law enforcement.

RS Fiber is dedicated to providing quality, user-friendly network services and CPE. As part of our commitment, RS Fiber respects the right of its customers to choose the RS Fiber services and equipment that meet particular Customer needs, so long as the use is lawful and does not violate RS Fiber’s policies and procedures. The freedom of the Customer to choose among RS Fiber’s diverse service applications and the Customer’s exclusive control of CPE means that the Customer, and not RS Fiber, is capable of addressing and preventing Toll Fraud. IT IS THE EXCLUSIVE RESPONSIBILITY OF THE CUSTOMER TO PREVENT THE OCCURRENCE OF FRAUD, and the Customer is responsible for payment of any charges incurred due to fraud (including Toll Fraud), abuse, or misuse of the Services, whether known or unknown to Customer, and whether or not RS Fiber takes any actions to stop or block Toll Fraud.

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