Billing Support

Creating your SmartHub account

Upon signing up for RS Fiber services, you will receive an email from hbc-no-reply@smarthub.coop. Please follow the below instructions to activate your account. If you did not receive the email, please check your junk inbox, and if it is not there contact our Customer Care Team.

Browser instructions:

1. In the email, click the Verify Account button to activate your SmartHub account.
2. Follow the prompts to change your password and click Submit.
3. Select Yes or No to either accept or deny Paperless Bills and then click Submit.
4. Your account setup is complete and you can navigate through the options to view and/or pay your bill. You can also sign up to receive your monthly bill electronically or authorize automatic monthly payments while in SmartHub.
5. Visit hbci.com/smarthub to access SmartHub in the future.
   -If pop-up blocking is enabled on your computer, you will need to temporarily allow pop-ups.

Mobile app instructions:

1. In the email, click the Verify Account button to activate your SmartHub account.
2. Follow the prompts and create a password to access your SmartHub account.
3. Accept the Terms and Conditions and click Submit.
4. To view and manage your account, download the SmartHub app by searching SmartHub in your app store application. Once downloaded search for HBC and select HBC and RS Fiber.

Enabling Two-Factor Authentication

Two-Factor Authentication helps keep your account secure. To enable, follow the below instructions:

1. In your SmartHub account, select the My Profile tab.
2. Select Manage Two-Factor Authentication.
3. Click the Enable two-factor authentication checkbox.
4. Choose which contact method you would like to use.
5. Enter your information and click Continue.
6. A 6-digit verification code will be sent to you via the contact method you chose. Enter the code into SmartHub. Two-Factor Authentication is now enabled.

-Whenever changes are made to your SmartHub account, you will be notified via email. If you are having trouble accessing your account, please contact our Customer Care Team at (800) 628-1754. The SmartHub app is available in the App Store or Google Play.

Paying Your Bill

A SmartHub account is required to enable Paperless Billing. If you have not yet already created a SmartHub account, please follow the SmartHub Account Creation instructions first.

First time payment by credit card, debit card, checking, or savings account

Browser instructions:

1. Login to SmartHub.
2. From the Home page, click the Make Payment>> button.
3. Verify the payment amount is correct and click Continue. If the payment amount is incorrect, click Edit Amount>> to manually enter your payment amount.
4. Select the Pay with a new Card option or Pay with a new Bank Account, set the payment date, and then click Continue.
5. Use the drop-down menus and complete the required form fields to enter your information and then click Continue.
6. You will receive a confirmation message if your payment has been accepted, or a payment denied message if your payment has been declined.

Mobile app instructions:

1. Login to the SmartHub app.
2. From the Home page, click the Pay button.
3. Verify payment amount and payment due date are correct.
   • If the payment amount is incorrect, click Payment Amount or Due Date to edit.
4. Click the Add New button.
5. Select either the Card or the Bank Account option.
6. Enter required information, click Continue, and then click Save.
7. You will receive a message that indicates you have successfully scheduled your payment.

Adding a payment method to your account

Browser instructions:

1. Login to SmartHub.
2. Click the Manage My Registered Accounts hyperlink from the Quick Links.
3. Navigate to and select Manage My Stored Payment Accounts.
4. Select either the green Add New Card>> or the Add New Bank Account>> button.
5. Use the drop-down menus and complete the required form fields to enter your payment information, and then click either Add Card or Add Account to save your payment information.

Mobile app instructions:

1. Login to the SmartHub app.
2. Click the Settings icon in the lower right-hand corner.
3. Navigate to and select the Stored Payment Accounts option.
4. Click the Add New button.
5. Select either the Card or the Bank Account option.
6. Enter required information, click Continue, and then click Save.
7. You will receive a message that indicates your information was saved successfully.

Paying through the Auto Pay program

Browser instructions:

1. Login to SmartHub.
2. Click Billing & Payments, then click Auto Pay Program. Mobile users will have to first click the menu icon (3 horizontal lines) in the top right corner.
3. Click the Sign Up For Auto Pay>> hyperlink.
4. Choose either the Card>> or Bank Account>> hyperlink to setup your default payment method.
5. Accept the Auto Pay Terms and Conditions by clicking the checkbox.
6. Use the drop-down menus and complete the required form fields to enter your information, and then click Continue.
7. You will receive a confirmation message if your payment has been accepted, or a payment denied message if your payment has been declined.

Mobile app instructions:

1. Login to the SmartHub app.
2. Click the Bill & Pay icon toward the bottom.
3. Select Auto Pay Program.
4. Accept Terms and Conditions.
5. Select an existing stored payment method or click the Add New button to add a new payment method.
   • If using an existing stored payment method, select the payment method, and then click Confirm. You will receive a message that you have been successfully enrolled in Auto Pay.
   • If adding new payment method, select the Card or Bank Account option. Enter required information, click Continue, click Continue, and then click Confirm. You will receive a message that indicates you have successfully enrolled in the Auto Pay program.

View billing history

Browser instructions:

1. Login to SmartHub.
2. Click the View Billing History hyperlink from Quick Links.
3. Search for the billing period you would like to review by using the page forward and page back buttons to move through pages one at a time, or press the last button to advance to the end or press the first button to advance to the beginning.
4. Click the View Details>> hyperlink for Bill Details or the View Bill>> hyperlink to view your Printed Bill.

Mobile app instructions:

1. Login to the SmartHub app.
2. Click the Bill & Pay icon toward the bottom.
3. Select Billing History.
4. Search for and select the monthly bill you would like to review by clicking either the date or paperclip icon. If you click the Insert link, you will have the option to view that month’s bill and/or bill insert(s).

Enabling Two-Factor Authentication

Two-Factor Authentication helps keep your account secure. To enable, follow the below instructions:

1. In your SmartHub account, select the My Profile tab.
2. Select Manage Two-Factor Authentication.
3. Click the Enable two-factor authentication checkbox.
4. Choose which contact method you would like to use.
5. Enter your information and click Continue.
6. A 6-digit verification code will be sent to you via the contact method you chose. Enter the code into SmartHub. Two-Factor Authentication is now enabled.

1. Call (800) 628-1754.
2. To make a payment or access account information, follow the voice prompts.
3. Enter your billing account number followed by #, then follow the voice prompts.

Save time. Save money. Save paper.

SmartHub paperless billing allows you to access, view, and pay your RS Fiber bill online. Instead of a monthly paper bill being mailed to you, you’ll receive an email with the amount due, due date, and link to the SmartHub online billing and payment portal. It’s easy, convenient, and free.

A SmartHub account is required to enable Paperless Billing. If you have not yet already created a SmartHub account, please follow the SmartHub Account Creation instructions first.

Browser instructions:

1. Visit rsfiber.coop/smarthub and login using your E-Mail Address and Password.
2. Select My Profile, then My Information.
3. Navigate to and select Update My Paperless Settings and click the slider to enable paperless statements. Mobile users will have to first click the menu icon (3 horizontal lines) in the top right corner.
4. A confirmation message will appear confirming your selection for paperless statements.

Mobile app instructions:

1. Launch the SmartHub app and login using your E-Mail Address and Password.
2. Click the Settings icon in the lower right-hand corner.
3. Select the Paperless Billing option and click the slider to enable paperless statements.
4. A confirmation message will appear confirming your selection for paperless statements.

SmartHub Pay Now

SmartHub Pay Now allows you to make a one-time payment without setting up a SmartHub account. If you would like additional access and management of your account, including viewing past bills, setting up automatic payments or recurring payments, please see the SmartHub Account Creation instructions above.

Make a one-time payment through SmartHub Pay Now:

1. Visit rsfiber.coop/smarthub/paynow
2. Enter your Billing Account Number and Last Name or Business and click Submit.
3. Enter the payment amount you would like to make in the Make a Payment form field and click the Pay Now>> button.
4. Verify the Payment amount is correct and click Continue or click Edit Amount>> to manually enter your payment amount.
5. Select a payment method and click Continue. If you wish to save your payment method, whether it be a credit card or bank account, click the respective checkbox that reads: Save This Card or Save This Account.
6. You will receive a confirmation message if your payment has been accepted, or a payment denied message if your payment has been declined.

If you do not know your RS Fiber account number, or are having trouble accessing your account, please contact our Customer Care Team at (800) 628-1754.