Internet Support

The easy-to-use interface and abundant options provide any user with everything they need from an email account. Plus, gain peace of mind by protecting your personal information from phishing attempts and your computers and network from harmful viruses with a free EdgeWave^TM spam filter.

Quick Start Guide:

1. 1. Visit rsfiber.coop/email and click the Webmail Login button.
   2. Enter your RS Fiber email Username and Password and click Login.

Webmail Instructions

Protect your personal information from phishing attempts and your computers and network from harmful viruses with RS Fiber’s EdgeWave^TM spam filter. Access and manage your account from anywhere through the easy-to-use online interface.

Quick Start Guide:

1. Visit www.rsfiber.coop/email to login.
2. Click on the green Edgewave^TM Login button.
3. Enter your RS Fiber meail addresss and password to continue to the portal landing page.

Edgewave^TM Spam Filter Instructions

RS Fiber’s email platform allows you to stay connected on your iPhone^®, wherever you go.

iPhone^® Settings for RS Fiber Email Instructions

Setting up your GigaHome Blast u4 Router

1. Connect the GigaHome Blast to a power outlet using the supplied power cord.
2. Connect one end of the supplied Ethernet cable to one of the LAN ports found on the back of the Internet access device provided by RS Fiber (e.g., ONT) and the other end of the cable to the WAN port on the back of the GigaHome Blast.
3. Boot up time is about 4 minutes. A solid blue light indicates success! You are connected to the Internet.

Setting up your GigaHome Blast u6 Router

1. Connect the GigaHome Blast to a power outlet using the supplied power cord.
2. Connect one end of the supplied Ethernet cable to one of the LAN ports found on the back of the Internet access device provided by RS Fiber (e.g., ONT) and the other end of the cable to the WAN port on the back of the GigaHome Blast.
3. Boot up time is about 4 minutes. A solid blue light indicates success! You are connected to the Internet.

Setting up your Mesh

1. Connect the Mesh unit to a power outlet. When the LED is flashing red, your Mesh unit is ready to pair with the GigaHome Blast. 
2. Press and hold the WPS buttons on the Mesh unit and then on the GigaHome Blast for 3 seconds (less than 30 seconds apart). The LEDs will flash green while attempting to pair.
   
3. Use the solid green LED indicator (displays for 60 seconds at end of pairing cycle) to determine the ideal location for your Mesh unit. If necessary, relocate it to a more ideal distance from your GigaHome Blast and confirm successful pairing after the Mesh reboots (repeating steps 2-3 as needed).
4. Once successful pairing is complete the GigaHome Blast and Mesh LEDs will both show a solid cyan (light blue) color. It may take several minutes to reach this state.

Setting up your Mesh

1. Connect the Mesh unit to a power outlet. When the LED is flashing red, your Mesh unit is ready to pair with the GigaHome Blast. 
2. Press and hold the WPS buttons on the Mesh unit and then on the GigaHome Blast for 3 seconds (less than 30 seconds apart). The LEDs will flash green while attempting to pair.
   
3. Use the solid green LED indicator (displays for 60 seconds at end of pairing cycle) to determine the ideal location for your Mesh unit. If necessary, relocate it to a more ideal distance from your GigaHome Blast and confirm successful pairing after the Mesh reboots (repeating steps 2-3 as needed).
4. Once successful pairing is complete the GigaHome Blast and Mesh LEDs will both show a solid cyan (light blue) color. It may take several minutes to reach this state.

The RS Fiber network administrator, HBC, has made its WiFi management app available to RS Fiber customers.

Installing the HBC GigaHome App and Setting up your WiFi:

1. 1. Download the app. You can search either the Apple App Store or Google Play Store for HBC GigaHome, then install it on your mobile device.
   2. Once installed, launch the application and select Let’s Get Started.
   3. Enter your personal information into the form fields, accept the terms & conditions and privacy policy, and then click Sign up to sign up. The password you enter here will be used to access the app. Please wait at least 10 minutes after your GigaHome router has been “turned up” before attempting step 4.
   4. If your system is plugged in and connected select YES to continue. Otherwise, select Not sure? and follow the on-screen prompts.
   5. Tap the QR code icon that appears within the app. (You will be asked to allow the app to access your camera.) Point your camera at the QR code found on either the bottom or side of your GigaHome router system, or on the sticker that came in your box.
   6. Complete the following steps to finish setting up your WiFi. Name your network and create a password.
      1. 1. The Network Name (SSID) is what you will use as your wireless connection name.
         2. Create a password for your wireless network. If you do not want to change it on all the devices in your home, use your existing wireless SSID and passwords from your current router.
         3. Security Type can be left to default setting of WPA – WPA2-Personal.
         4. Place (Optional) is for adding a description of where your equipment is located.

      

   7. Click Next and you’re all done.