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RS Fiber Extends Keep Americans Connected Pledge Through June 30

May 4, 2020 By Dave Dicke •

FOR IMMEDIATE RELEASE:

05/03/2020

Winthrop, MN – RS Fiber has announced they are extending their FCC Keep Americans Connected pledge through June 30, 2020.    The Keep Americans Connected Pledge was made by more than 700 media companies who committed to support their residential and small business customers during the pandemic by waiving late fees and not terminating service because of an inability to pay.  The original pledge expired April 30th.

As an early adopter of the FCC pledge, RS Fiber made the decision to extend their pledge to its customers and small businesses to June 30th. In addition, RS Fiber will extend sign-ups for the Internet Assistance Program through June 30th to support students of low-income families.

This extension includes:

  • Free broadband service to low-income households. Eligible households must have school-aged children enrolled in the free or reduced lunch program or the Telephone Assistance Plan (TAP).
  • Maintaining free access to Community Wi-Fi Hotspots.
  • Temporarily suspending disconnections of service due to failure to pay and waiving late fees for customers.

While RS Fiber offices remain closed to walk-in traffic, our Customer Care and Technical Support teams are available to serve customers. Customers needing to meet with a Customer Care Representative in person may call (800) 628-1754 to set an appointment. Technical Support Services are available 24/7 by calling (800) 628-1754.

 

About us: RS Fiber Cooperative is a community driven effort to deliver a high-speed fiber-optic connection to Sibley County and portions of Renville, Nicollet, and McLeod Counties. The project has brought fiber-optic Internet, Video, and Phone services to ten cities and fixed wireless broadband to seventeen townships. The RS Fiber mission is: “To provide each and every customer with an exceptional service experience that you can only expect to receive from a local business, while providing you with access to the benefits of the most advanced fiber optic network in the US”

Filed Under: News Tagged With: Keep Americans Connected Pledge, RS Fiber, RS Fiber Cooperative, Telephone Assistance Plan, Winthrop MN

Digital Survival in Self Isolation

April 9, 2020 By Dave Dicke •

Daily life has changed drastically as a result of COVID-19. Our already digital-centric lives have become even more so. That’s why the Federal Communications Commission (FCC) has called upon broadband service companies to commit to the Keep Americans Connected Pledge to reduce the risk of interruptions to broadband and telecom connectivity coast to coast during the COVID-19 pandemic.

I certainly agree with the designation of broadband service as essential to society. But I also know information overload can take a toll. To reduce that risk, I’m trying to be more mindful about my media consumption and would suggest others do, too.

I remind myself not to believe everything I read or hear. Rumors are being debunked daily about everything from which celebrity has contracted the virus to which home remedies protect against it. Choose outlets you trust to keep up on the latest safety guidance.

Online tools, like video conferencing, are a great way to stay connected. I urge you to use the technology available to stay connected with family and loved ones who are self-isolating in other places. With a little creativity, I have also worked to establish a routine. Bookmarking online resource lists, remote learning options, home workout routines and digital tours keeps me updated, entertained and engaged while avoiding getting sucked into ‘click bait’ that sensationalizes and misleads.

Wearing my work hat, I am focused on keeping our network running and I am proud of the company and all of our great employees for working to bring essential services to the homes, community support services, and businesses of our RS Fiber service area. You can visit our website (https://www.rsfiber.coop) if you would like to learn more about our efforts and assistance offerings.

I hope you and your families are staying safe, healthy and calmly connected.

Dan Pecarina

President

Hiawatha Broadband Communications (HBC)

RS Fiber Operations

 

Filed Under: Announcements, RS Fiber News Tagged With: COVID-19, Keep Americans Connected Pledge, RS Fiber, RS Fiber Cooperative

RS Fiber
PO BOX 326
Gaylord, MN 55334
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