FOR IMMEDIATE RELEASE:
Winthrop, MN – RS Fiber has announced they are extending their FCC Keep Americans Connected pledge through June 30, 2020. The Keep Americans Connected Pledge was made by more than 700 media companies who committed to support their residential and small business customers during the pandemic by waiving late fees and not terminating service because of an inability to pay. The original pledge expired April 30th.
As an early adopter of the FCC pledge, RS Fiber made the decision to extend their pledge to its customers and small businesses to June 30th. In addition, RS Fiber will extend sign-ups for the Internet Assistance Program through June 30th to support students of low-income families.
This extension includes:
- Free broadband service to low-income households. Eligible households must have school-aged children enrolled in the free or reduced lunch program or the Telephone Assistance Plan (TAP).
- Maintaining free access to Community Wi-Fi Hotspots.
- Temporarily suspending disconnections of service due to failure to pay and waiving late fees for customers.
While RS Fiber offices remain closed to walk-in traffic, our Customer Care and Technical Support teams are available to serve customers. Customers needing to meet with a Customer Care Representative in person may call (800) 628-1754 to set an appointment. Technical Support Services are available 24/7 by calling (800) 628-1754.
About us: RS Fiber Cooperative is a community driven effort to deliver a high-speed fiber-optic connection to Sibley County and portions of Renville, Nicollet, and McLeod Counties. The project has brought fiber-optic Internet, Video, and Phone services to ten cities and fixed wireless broadband to seventeen townships. The RS Fiber mission is: “To provide each and every customer with an exceptional service experience that you can only expect to receive from a local business, while providing you with access to the benefits of the most advanced fiber optic network in the US”