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A Letter to Our Customers

March 18, 2020 By Dave Dicke •

To our customers,

With the increase in the number of Coronavirus cases, we want to ensure you we are taking steps to protect our employees and customers. We continue to monitor closely the emergence of the SARS-CoV-2 virus and the disease it causes, named “Coronavirus Disease 2019” (COVID-19). At this time, no one knows how severe this outbreak will be. Given this uncertainty, and the fact that the seasonal influenza (flu) virus is also widespread, we are taking proactive steps to limit the spread of illness.

Staff are following HBC guidelines for:

  • Hand sanitizers
  • Clorox wipes for disinfecting work surfaces & electronic devices (mobile phone, laptops)
  • Other protections such as disposable rubber gloves and face masks when needed
  • Self-imposed work from home as a precaution for employees who have traveled by air or cruise ship or who have a known exposure

We are following CDC recommendations such as requiring employees to:

  • Stay at home if they are experiencing respiratory symptoms, fever, and other flu-like symptoms
  • Wash hands frequently with soap and water and make use of alcohol-based sanitizers
  • Disinfect frequently touched surfaces such as telephones, keyboards, and tools

In order to adhere to new social distancing guidelines, HBC is announcing several new protocols.

Effective today, Wednesday, March 18, 2020, RS Fiber offices are being closed to walk-in traffic. An appointment will be required for customers to drop off, pick up or exchange equipment. Customers may contact RS Fiber by calling (800) 628-1754 to set an appointment.

When scheduling equipment related or installation appointments, Customer Care Representatives will be asking a series of health screening questions to access when an appointment can be made. If anyone in the household has been ill, traveled on an airplane or has traveled outside the country, an appointment will be delayed for a minimum of 14 days per CDC quarantine guidelines.

You may notice employees such as installers, in-home repair technicians, and front lobby personnel wearing gloves and/or masks as they perform their day-to-day activities. In addition, service technicians who enter homes are also equipped with disposable boot covers.

With area schools closed and shifting to online learning platforms, RS Fiber is offering low-income families, who qualify for the free or reduced school lunch program, 60-days of free broadband service to ensure students have access to the Internet for online learning. Other low-income individuals who qualify for the national Telephone Assistance Program (TAP) can also take advantage of the 60-day free broadband offer. To find out if you qualify, visit rsfiber.coop.

RS Fiber has also made its Community WiFi networks, at both the Gaylord and Winthrop city parks, free for everyone.

We will continue to closely monitor the situation. Protecting the health of our customers, employees, visitors to our facility, and others is our utmost priority. Together, we can limit the risk of spreading illness in the workplace and community.

Thank you,

The RS Fiber Team

 

Filed Under: Announcements, News, RS Fiber News Tagged With: Community Wi-Fi, Gaylord, RS Fiber, RS Fiber Cooperative, Winthrop

RS Fiber Phone Service Now Available in Winthrop

October 26, 2016 By Dave Dicke •

For Immediate Release 10/26/2016

 

Winthrop, MN – RS Fiber Cooperative (RS Fiber) announces that Phone service is now available to Winthrop residents.

RS Fiber General Manager Toby Brummer said the service is now available to persons living in the City of Winthrop. “This has been a long process, but we are thrilled to report that we are now able to102516-wait-over-fb-promo-post offer Phone services to residents and businesses in Winthrop. Current residential and business customers who would like to add phone to their current service package, or anyone who would like to learn more about our crystal-clear Phone service, can contact our Customer Care Representatives to switch their phone service to RS Fiber.”

Brummer added that customers will be able to keep their current phone number upon switching services in addition to enjoying Unlimited Local and Long Distance Calling and other home phone options. Interested persons should call 800-628-1754 for more information.

Expansion of the fiber-optic network continues in several area communities. According to Brummer, Internet, Video, and Phone services will be available in New Auburn and Green Isle by the end of November. Plans are to have services available in the towns of Lafayette and Gibbon by the end of the year.

About us: RS Fiber Cooperative is a community driven effort to deliver a high-speed fiber-optic connection to Sibley County and portions of Renville, Nicollet, and McLeod Counties. The project will bring fiber-optic Internet, Video, and Phone services to ten cities and seventeen townships. The RS Fiber mission is: “To provide each and every customer with an exceptional service experience that you can only expect to receive from a local business, while providing you with access to the benefits of the most advanced fiber optic network in the US”.

 

Filed Under: Announcements, News, RS Fiber News Tagged With: RS Fiber, RS Fiber Cooperative, RS Fiber Phone, Winthrop

RS Fiber Receives Innovation Award

September 28, 2016 By Dave Dicke •

Winthrop, MN – RS Fiber Cooperative (RS Fiber) has been presented with the Community Broadband Innovative Partnership Award by the National Association of Telecommunications Officers and Advisors (NATOA) Board of Directors.

The award was accepted on behalf of RS Fiber by Winthrop EDA Director, Mark Erickson, atNATOA’s 36th Annual Conference held September 19-22 in Austin, TX.

The award is presented annually by NATOA in recognition of exceptional leadership and innovative programs that support community interests in broadband deployment and adoption in local communities across the country.

“We are proud to honor our 2016 individuals, communities, and organizations that lead the nation in improving broadband connectivity to all our residents,” said NATOA president Jodie Miller. “These pioneers were selected based on their extraordinary efforts, achievements and innovation in community-based approaches to broadband technology.”

The RS Fiber Project is currently in its second year of construction. When completed in 2018, the high-speed fiber-optic network will provide state-of-the-art connectivity to 10 cities and 17 townships in Renville and Sibley counties.

Winthrop EDA Director Mark Erickson (center) with Jodie Miller, (left) President of NATOA & Executive Director, Northern Dakota County Minnesota Cable Communications Commission and Town Square TV and FCC Commissioner Jessica Rosenworcel (right) at the National Association of Telecommunications Officers and Advisors annual conference last week in Austin, TX.

Winthrop EDA Director Mark Erickson (center) with Jodie Miller, (left) President of NATOA & Executive Director, Northern Dakota County Minnesota Cable Communications Commission and Town Square TV and FCC Commissioner Jessica Rosenworcel (right) at the National Association of Telecommunications Officers and Advisors annual conference last week in Austin, TX. (Submitted photo)

 

About us: RS Fiber Cooperative is a community driven effort to deliver a high-speed fiber-optic connection to Sibley County and portions of Renville, Nicollet, and McLeod Counties. The project will bring fiber-optic Internet, Video, and Phone services to ten cities and seventeen townships. The RS Fiber mission is: “To provide each and every customer with an exceptional service experience that you can only expect to receive from a local business, while providing you with access to the benefits of the most advanced fiber optic network in the US”.

 

For additional information, or to schedule an interview, please contact David Dicke at david.dicke@rsfiber.coop or call 507-474-5884.

Filed Under: Announcements, News, RS Fiber News Tagged With: Community Broadband Innovative Partnership Award, Jessica Rosenworcel, Jodie Miller, Mark Erickson, National Association of Telecommunications Officers and Advisors, NATOA, RS Fiber, RS Fiber Cooperative, Winthrop

RS Fiber Broadband Initiative To Break Ground Wednesday July 8th

July 8, 2015 By Candice Mayberry •

WINTHROP, Minn. – The RS Fiber Cooperative fiber optic broadband initiative will officially break ground on the project this Wednesday, July 8, in Sibley County. A groundbreaking ceremony will be held Wednesday morning at 9:00 am along Sibley County Road 8 between CR 17 and CR 9.

RS Fiber Cooperative General Manager Toby Brummer said, “We couldn’t be more excited that the project is underway. It has taken a lot of work, time and effort by many individuals to make it to this point, but all of that work has finally paid off. This is a significant achievement that will benefit the Renville and Sibley county residents in so many ways. It is very satisfying to see fiber optic cable being installed!”

Click here to read more.

Filed Under: Announcements, RS Fiber News Tagged With: Breaking, Ground, RS Fiber, Toby Brummer, Winthrop

“Signs” of Progress at RS Fiber Offices in Gaylord and Winthrop

June 4, 2015 By Dave Dicke •

RS Fiber offices

New signs now hang above the RS Fiber Cooperative (RS Fiber) offices in Gaylord and Winthrop. On Monday, June 1, new signage was set into place by SignPro of Mankato.

 

“It’s nice to see things start to come together for the RS Fiber project,” said General Manager Toby Brummer. “It has been a long time in the planning stage and it is exciting to see the project becoming reality!”

 

Both RS Fiber office locations are scheduled to open in late summer. Office hours will be 8:00 a.m.-5:00 p.m. Monday through Friday.

 

Ten individuals will be hired to staff the offices, working as customer service representatives, office staff, and installation technicians.

 

Construction of the fiber-optic communications network is scheduled to begin next week. Visit www.rsfiber.coop to learn more about RS Fiber.

 

 

Filed Under: Announcements, RS Fiber News Tagged With: Fiber to the Home, fiber-optic, Gaylord, Minnesota, RS Fiber, SignPro of Mankato, Toby Brummer, Winthrop

RS Fiber
PO BOX 326
Gaylord, MN 55334
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