General Support
View customer handbooks, get general information on your RS Fiber services, and more.
General Information and Billing Handbook
View, download, and print this handbook.
General Installation & Drop FAQ
General questions about drops
Residential Wire Maintenance Plan
Information on the Residential Wire Maintenance Plan
TV Handbook
View and download the TV handbook
Phone Handbook
View and download the Phone handbook
Internet Handbook
View and download Internet Handbook
Seasonal Billing Program
General information on the Seasonal Billing Program
Affordable Connectivity Program
Learn more about ACP and submit your application online
- Billing Support
- General Support
- Internet Support
- Phone Support
- Policies Support
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- Consumer Labels for Broadband Services
- Policies & Procedures
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- Broadband Internet Service Disclosure
- Cable Subscriber Privacy Notice
- Caller ID Spoofing
- Commercial Acceptable Use Policy and Customer Agreement
- CPNI Opt Out Information
- CPNI Privacy Information
- DMCA (Digital Millennium Copyright Act) Counter Claim
- DMCA (Digital Millennium Copyright Act) Policy
- E911 Battery Backup Policy
- E911 Service
- FCC Emergency Alert System (EAS) Mandatory Accessibility Notice
- Identity Theft Notice
- Internet Acceptable Use Policy
- MN Relay Annual Customer Notice
- National Do Not Call Registry
- PBX Hacker Notice
- Rented Equipment Acknowledgment
- Residential Acceptable Use Policy and Customer Agreement
- Telephone Assistance Plan & Federal Lifeline Program
- Toll Fraud Policy
- Public Information