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Help Topics
General Support
7 ArticlesView customer handbooks, get general information on your RS Fiber services, and more.
- General Information and Billing Handbook
- General Installation & Drop FAQ
- Residential Wire Maintenance Plan
- TV Handbook
- Phone Handbook
- Internet Handbook
- Seasonal Billing Program
TV Support
15 ArticlesLearn how to program your TV remote, view and print your channel lineup, set up parental controls, and more.
Internet Support
17 ArticlesLearn how to setup your router, connect your email accounts, use the HBC GigaHome app, and more.
Phone Support
10 ArticlesLearn how to use phone features, access support videos, and more.
- Call Completion FAQ
- Persons With Disabilities
- International Calling Rates
- Caribbean & NANP Zone 1 Calling Rates
Billing Support
1 ArticleLearn how to create and manage your SmartHub online billing and payment account.
Policies Support
30 ArticlesView current regulatory, legal, and policy information.
- Billing Support
- General Support
- Internet Support
- Phone Support
- Policies Support
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- Policies & Procedures
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- Broadband Internet Service Disclosure
- Cable Subscriber Privacy Notice
- Caller ID Spoofing
- Commercial Acceptable Use Policy and Customer Agreement
- CPNI Opt Out Information
- CPNI Privacy Information
- DMCA (Digital Millennium Copyright Act) Counter Claim
- DMCA (Digital Millennium Copyright Act) Policy
- E911 Battery Backup Policy
- E911 Service
- FCC Emergency Alert System (EAS) Mandatory Accessibility Notice
- Identity Theft Notice
- Internet Acceptable Use Policy
- MN Relay Annual Customer Notice
- National Do Not Call Registry
- Network Management Policy
- PBX Hacker Notice
- Rented Equipment Acknowledgment
- Residential Acceptable Use Policy and Customer Agreement
- Telephone Assistance Plan & Federal Lifeline Program
- Toll Fraud Policy
- Public Information
- TV Support
